Embassy Working Hours
08.30 am to 5.00 pm Sunday to Thursday
Consular Working Hours
09.00 am to 12.00 pm Sunday - Thursday
EMBASSY OF INDIA
TEHRAN
Invitation for bids
The Embassy of India in Tehran, intends to PRE-QUALIFY AGENCIES TO ASSIST ITS CONSULAR WING IN THE PROCESSING OF APPLICATIONS FOR THE ISSUANCE OF VISAS. The agencies so identified would have, on behalf of the Embassy of India, responsibility for the following broad activities:
- Distribution, collection and scrutiny of visa applications as prescribed, along with passports, supporting documents and fees from the applicants;
- Depositing the visa applications, passports in original as well as in electronic format and other related documents at the Consular Wing of the Embassy by the quickest and safest means; and fees at the bank designated by the Mission ;
- Collection of passports from the Consular Wing after the service there has been rendered;
- Dispatching / handing-over document/s to applicants by secure and fast means;
- Maintenance of an information desk/service to answer enquiries over telephone, distribute printed guidelines and handle queries by e-mail, post or fax, as the case may be; and
- Scheduling of personal interviews of the applicants at the Consular Wing of the Mission, where required.
To carry out these activities on behalf of the Mission, the agencies would be expected to establish collection centre/s at a prominent locality of Tehran. The Mission may need to increase the number of centers in Tehran and other cities of Iran, if deemed necessary. The agencies would be expected to provide courteous and efficient service at all times. The Mission reserves the right to monitor the quality of service provided and impose necessary corrective measures on the agencies in terms of their contractual obligations. The short-listed agencies will have to furnish a bank guarantee, the amount of which is specified in the Request For Proposal (RFP).
Agencies with sound financial and business credentials, having at least one year experience in providing similar services, are invited to send their profiles and expression of interest, along with a detailed offer for pre-qualification. All offers/bids should be accompanied by a refundable deposit of US $ 3,000/- by cheque drawn in favour of Embassy of India, Tehran. This deposit would be refunded within five days of opening of pre-qualification bids.
The agencies are required to submit technical and financial bids in two separate envelopes. In the first stage, only the technical bids will be opened and examined and only the bidders fulfilling the technical requirements will be selected for opening the financial bids. Any remaining bids will not be processed further. Financial bids of companies qualifying on technical evaluation will be opened in the next stage and the Contract Price shall be the criterion for selecting the successful Service Provider.
For details of evaluation criteria etc., please refer to the Request For Proposal in this website.
The offers/bids may be sent in sealed covers (superscribed ‘Visa Outsourcing’) addressed to the Head of Chancery, Embassy of India, Tehran, (No 22, Corner of 9th Street, Mir Emad, Dr. Shaheed Beheshti Avenue, Tehran), so as to reach the Mission/Post latest by 1500 hours on 30.09.2010. The decision of the Embassy of India, Tehran on the pre-qualification of the agencies shall be final.